Privacy Policy

Quality Colours ("we," "our," or "us") operates the website qcpaintshop.com and our retail paint shops across Ramanathapuram district, Tamil Nadu. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect information to serve you better and improve our services. The types of information we may collect include:

Personal Information You Provide

• Name, phone number, and email address when you submit an enquiry, register as a painter, or place an order
• Delivery address when you request product delivery
• Messages and feedback you send through our contact forms or WhatsApp
• Order details including products, quantities, and payment references

Information Collected Automatically

• Device type, browser type, and operating system
• IP address and approximate location (city/region level)
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search terms that led you to our site

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders and deliver paint products to your location within Ramanathapuram district
• To respond to your enquiries, provide colour consultation guidance, and offer customer support
• To send order confirmations, delivery updates, and important service-related notifications via phone, SMS, or WhatsApp
• To improve our website, product offerings, and overall customer experience
• To maintain our painter registration directory and connect customers with local painters
• To share promotional offers, new product announcements, and seasonal deals (only if you have opted in)
• To comply with legal obligations and protect against fraud

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality such as language preferences and session management
• Analytics cookies: Help us understand visitor behaviour so we can improve our website (e.g., which products are viewed most)
• Preference cookies: Remember your settings such as your preferred language (English or Tamil)

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of our website.

4. Third-Party Services

We may use trusted third-party services to operate our business effectively. These include:

• Payment processors (e.g., Zoho Pay) to handle online payments securely — we do not store your full payment card details on our servers
• Analytics providers to help us understand website usage patterns and improve our services
• WhatsApp / Meta for customer communication when you choose to contact us via WhatsApp
• Hosting providers for website and content management system hosting

These third-party providers have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for these services to function.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure storage of personal data with access restricted to authorized personnel only
• Regular security reviews and updates to our systems
• Payment processing handled entirely by certified third-party payment providers

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to handling your data responsibly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records and invoices are retained for a minimum of 8 years in compliance with Indian tax regulations. Enquiry data and contact form submissions are typically retained for up to 2 years. You may request deletion of your data at any time by contacting us (see below).

7. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from promotional communications at any time by contacting us or using the opt-out mechanism provided
• Withdraw consent: Withdraw any previously given consent for data processing

To exercise any of these rights, please reach out to us using the contact details below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: